NHS Midlands and East want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question :
'We welcome patient feedback to tell us what we are doing right and what we can improve. Thinking about our practice, overall, how was your experience of our service?'
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.
https://www.iwantgreatcare.org/gpsurgeries/dr-nagle
RESPONSE CODE | MONTH OF : August 2022 TOTAL AMOUNT OF RESPONSES : 3 | AMOUNT |
FFT001 | THE NUMBER OF RESPONSES TO THE fft QUESTION IN THE RESPONSE CATEGORY : ‘Very Good’ FOR THE MONTH | 14 |
FFT002 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘Good’ FOR THE MONTH | |
FFT003 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘Neither good nor poor’ FOR THE MONTH | |
FFT004 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘Poor’ FOR THE MONTH | |
FFT005 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘Very Poor’ FOR THE MONTH | 5 |
FFT006 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘DON’T KNOW’ FOR THE MONTH | |
FFT007 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘HANDWRITTEN’ FOR THE MONTH | 19 |
FFT008 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘TELEPHONE CALL’ FOR THE MONTH | |
FFT009 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘TABLET/KIOSK’ FOR THE MONTH | |
FFT010 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ’SMS/TEXT MESSAGE’ FOR THE MONTH | |
FFT011 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘SMARTPHONE APP OR ONLINE’ FOR THE MONTH | |
FFT012 | THE NUMBER OF RESPONSES TO THE FFT QUESTION IN THE RESPONSE CATEGORY : ‘OTHER’ FOR THE MONTH | |
Sample of comments given :
- Dr Francis was wonderful
- Dreadful system.
- Staff great, telephone and eConsult system poor